Terms of service

By submitting your order and approving these terms & conditions, the customer enters a binding agreement.

1 ORDERS

1.1
By ordering items via the webshop the customer makes an offer to conclude a purchase agreement.

1.2
We reserve the right to alter or adjust the price of our products at any given time at our discretion. We also reserve the right to mention the right price for an item when it was incorrectly mentioned on the website at the time of placing an order.

1.3
The website of Pro Riding Gear could subject to change, yet we thrive to update as accurate as possible. We reserve the right not to deliver in the event if the stock level was incorrect or in the event of unforeseen circumstances at the time of receiving the order.

1.4
When we are unable to deliver, in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. If the payment has been made in advance, your money will be refunded within 10 days. In the event of late deliveries a new delivery date will be offered. If this is not suitable then you have the right to cancel the order.

2 PAYMENT

2.1
We offer payments via iDeal, Sofort banking, Bancontact.

2.2
When your order is submitted, you receive a notice about the payment of your purchase.

2.3
For questions about your order, please contact us at info@proriding-gear.com and mention your name, order number and the purchased products. We will reply within 48 hours.

3 SHIPPING & RETURNS

3.1
We will check the packing before shipment. Therefor shipping can take up to 2-4 days.

3.2
Dutch Sales Tax excluded for all orders outside the European Union.

3.3
Not restitution on international custom duties and sales taxes for all orders outside the European Union

4 PRODUCT QUALITY & DEFECTIVE PRODUCTS

4.1
At Pro Riding Gear we shoot al the photos that are shown on the webshop and galleries with great care. We do our outmost best to show you the product in it’s true form, fit and colour in an atmosphere that suits our brand. If the product you’ve received doesn’t match with the images or description on our webshop, feel free to return* the product or get in contact with us by phone or our e-mail; info@proriding-gear.com. * Read our return policy.

4.2
We will check the returned product to approve the claim. When the claim is correct, we will inform you as soon as possible. We will then send you a new product or we will give you a full refund.

4.3
When you decide to return and we are unable to replace or repair your product we will give you a full refund.

5 RETURN & REFUND POLICY

5.1
All sales are final on sale items, we do not do price matching or price adjustments. After the customer received the product, they have the right to open the package and check if everything is there. The customer must request a return within 14 days after receiving the product. The product must return unused in all original packaging. Please note that, until the product reaches us, you are responsible for it. Also please return the package together with a dispatch number, so we will be able to trace it. The product must be complete with both the original sales receipt and a return authorization number. To obtain this number please contact us at: info@proriding-gear.com. Pro Riding Gear is not responsible for return-shipping costs.

5.2
Return Policy Requirements
When the returned products doesn’t meet our requirements we reserve the right to refuse the return or exchange.

5.3
Unauthorized Returns
Any product that is returned to us without an dispatch note or order number will take more time to be processed.

5.4
Is the customer responsible for the return-shipping costs?
Yes, the customer will bear the costs for the return shipping. We strongly recommend purchasing tracking and or delivery confirmation. Due to the fact the customer is always responsible for the return package.

5.5
Can I return or exchange my items at Pro Riding Gear stores?
No, this is a webshop only. All products are allowed for return, only with an dispatch note and order number. If you can find a dispatch note or ordere number please contact us at info@proriding-gear.com

6 HOW TO MAKE AN EXCHANGE / EXCHANGE POLICY

6.1
If you want to exchange your product please contact us info@prriding-gear.com.
Please do this as soon as possible to ensure the desired other colour or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. All full price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply to an exchange.

7 DISCOUNT CODES

7.1
The costumer can use the discount codes for a full or part payment of your* order via Pro Riding Gear. Discount codes aren’t personal. These discount codes aren’t exchangeable for cash. After you use the discount code to purchase something from the webshop it expires.

8 THE WEBSHOP

8.1
If you experience technical problems with the webshop, please contact us at: info@proriding-gear.com and we get back to you within 48 hours.

9 USE OF CONTENT / PRESS

9.1
All the content found on the website and webshop of Pro Riding Gear including logos, photographs, and videos belong to Pro Riding Gear or parties we work with.
9.2
In the case you would like to use some of our content that is on our website, like photographs from the webshop, the blog or anything else, don’t hesitate to contact us at: info@proriding-gear.com.

10 COMPANY INFORMATION

10.1
Pro Riding Gear
Spoorlaan 29
3645EK Vinkeveen
The Netherlands
Email address: info@proriding-gear.com
Vat: NL 201265540B01
kvk: 67962777